Your window photo art will ship individually in its own box and if you order more than one of these fine art frames, they are never consolidated. We ship the window pane frames using UPS. UPS cannot deliver to a PO Box. All of the art is shipped from Lone Tree, Colorado.
Our photo art takes two days to package. This packaging time is always included in the delivery time when you place an order. The packaging is done by UPS. Through Your Window provides insurance for the shipment and the cost of such insurance is included in the total cost of the art. At the present time, we only ship to the Lower 48 States for online purchases. If you reside elsewhere and would like to still purchase the art, use Contact Us to express your interest and Through Your Window will be able to make the necessary arrangements for you to pay for the Art, the packaging cost and the shipping cost, using PayPal. If the country or territory you live in collects duties and taxes for imported goods, they are not included in the total price paid for the photo art and will be collected by the authorities responsible for such collection where you live. For all Art purchased in Colorado, sales taxes will be collected at time of purchase.
Framed art can be damaged in transit if not properly packaged. To ensure packaging is done correctly, TYW uses UPS to package the window pane frames. As stated above, each frame ordered will be wrapped and packaged separately.
All of the window frames have glass so they are fragile and are treated that way when packed. The frames are separated from the corners, sides, top, and bottom of the box to prevent damage. This separation consists of at least two inches (5.08 cm) of cushioning from the walls of the box. This prevents the window frames from shock and vibration, which can pass from the outside of the box to the contents. Enough cushioning material is used to ensure that the contents do not move when you shake the container.
Since it is not possible to remove the glass and pack it separately, the glass is covered with a self-adhesive film for additional protection of the artwork. This is a preventative measure not only to actually protect the glass from breakage but also to protect the art in case the glass breaks during shipment. The broken shards will stick to the film instead of cutting or damaging the art.
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