Frequently Asked Questions

Here are the Frequently Asked Questions that Through Your Window has received. If one of these FAQs does not answer your specific question, please use Contact Us to relay your query.

1. What camera do you use?

     I have always shot with Canon. Currently, I am using a Canon R6 and various Canon RF Lenses.

2. Have all your pictures been taken with a digital camera, or have you used a film camera?

     I shot with a film camera (Canon 1N), color, and black/white 35mm film for years. Some of the photos in Through Your Window are actually from film, but most are from my digital camera.

3. Do you sell Prints without the frames?

     Yes! For other Fine Art products - please click HERE.

4. What paper do you use for your prints?

     Through Your Window prints are made on 100% cotton Rag Fine Art Paper using archival pigments. They are also called giclee prints.

5. Do you remove the glass and put new glass in the windows?

     I only remove the glass if it is broken when I acquire the window frame. I strive to keep the original glass intact because it adds character to the art.

6. How do the window pane frames hang?

    Depending on the frame's weight, it comes with a wire hanger or two D-ring hangers (one on each side). We suggest using drywall anchors when hanging with the D-ring hangers.

7. How heavy are the frames?

     Each frame's weight varies depending on its size, wood, and glass. Please don't hesitate to contact us if you have a question about a specific frame weight.

8. Will you do custom work or use a frame I already have?

    Yes! Please refer to Custom Work. 

9. Where do you ship the window frames?

    We ship to the lower 48 states. For details on how we arrange to ship to other locations, please refer to Shipping.    

10. What if the glass breaks during shipping?

    Your window frame is insured on our end. If the frame arrives broken, please send a picture of the box condition and the broken area while the self-adhesive film is still in place. You will send back the frame, and we will have it repaired. For more details, please refer to Guarantee in the Terms and Conditions.